+ When is the Texas Health Aetna ER Doc app available?

The Texas Health Aetna ER Doc app is available 24/7. Now, you can chat with a local doctor from the comfort of your couch to get advice on what steps to take next.

+ Why should I use the Texas Health Aetna ER Doc app?

We get it! You already have a doctor, and you like them.

The problem is they may not be available to talk to you like, right now! The Texas Health Aetna ER Doc app gives you 24/7 access to local Texas Health Aetna-participating emergency doctors in minutes. And you can connect with them for nonemergency issues from the comfort of your home through your mobile device or computer.

Feeling sick and think you might need a prescription? Have a bad cut and aren’t sure if you need stitches? The Texas Health Aetna ER Doc app can connect you with doctors to help answer your questions, and even help begin your treatment.

+ How do I sign up for the Texas Health Aetna ER Doc app?

To activate your Texas Health Aetna ER Doc app account, you must be a member of a qualifying Texas Health Aetna plan. On the registration page of this site, you will be asked to provide your e-mail address and Aetna ID number (located on your insurance card) to verify membership.

  • All fields in the form are required – please complete the form with information about the member seeking services themselves, and not the caretaker;
  • You can hit the tab key on your keyboard to move between form fields;
  • You must verify you are a human completing the form, not a robot, by completing the CAPCHA at the bottom of the form;
  • Once you complete the form, press the REGISTER FOR the Texas Health Aetna ER Doc app button and you will see a confirmation page with the message: Your registration has been received!
  • After completing the above form, an email will be sent to you from cirrusmd@cirrusmd.com. This is because the Texas Health Aetna ER Doc app is a healthcare communications platform developed and serviced by CirrusMD Inc. If you don’t see the email right away, be sure to check in your junk/spam folder. If you don’t see the email right away, be sure to check in your junk/spam folder.
  • You must click on the link in that email to complete your registration and gain access to the platform.
  • Once you're logged in, you'll be asked to answer a few brief questions about your medical history.

+ What technology do I need to access Texas Health Aetna ER Doc?

For Mobile Users

  • An iOS device (iPhone 5s/iPad 4th generation) with the latest operating system updated (iOS 9+) and the ER Doc iOS app installed.
  • An Android device (less than 2 years old) with at least KitKat (4.4.4) and the ER Doc Android app installed.

For Computer Users

  • A modern desktop or laptop computer running PC-Windows 7+ or Apple-OSX 10.6+.
  • Google Chrome and Firefox are preferred web browsers because they update automatically (Safari and Internet Explorer 11 are not completely compatible with Texas Health Aetna ER Doc’s video chat technology).
  • A stable, high speed internet connection.
  • Most patients start by texting the doctor, but it you want to be able to have video chats, your computer will need to have a webcam.

+ When can I start using the Texas Health Aetna ER Doc app?

If you enrolled in a qualifying Texas Health Aetna health plan effective September 1, 2017, your access will begin on that day. However, if you enrolled after September 1, 2017, your access to the Texas Health Aetna ER Doc app will start the first of the month following your enrollment as a member of Texas Health Aetna.

+ Where is the Texas Health Aetna ER Doc app available?

You can access the Texas Health ER Doc app anywhere you have internet access.

+ What languages are offered on the Texas Health Aetna ER Doc app?

At this time, only English is available.

+ How much does the Texas Health Aetna ER Doc app cost?

If you are a member of a qualifying Texas Health Aetna health plan, access to the Texas Health Aetna ER Doc app is available at no extra cost to you.

+ How do my kids and spouse use the Texas Health Aetna ER Doc app?

Spouses and children over age 18 who are Texas Health Aetna members will be able to set up their own accounts to access the platform. A parent or legal guardian can create an account for minor children under age 18 who are Texas Health Aetna members. Any care provided to minors through the Texas Health Aetna ER Doc app will require direct participation of a parent.

+ What happens the first time I use the Texas Health Aetna ER Doc app?

  • There is a Texas Health Aetna-participating ER doctor on call through the app at all times! After typing in your first message, the typical response times are only minutes.
  • The ER doctor is there to quickly and efficiently help you – stay online after you send your message please.

+ When should I use the Texas Health Aetna ER Doc app and what can be treated?

With the Texas Health Aetna ER Doc app, the doctor is in your pocket and available around the clock. Chat with a local ER doctor, anytime from anywhere for nonemergency issues. However, you should always call 9-1-1 for medical emergencies. A medical emergency is an event that you reasonably believe threatens your or someone else's life or limb in such a manner that immediate medical care is needed to prevent death or serious impairment of health. A medical emergency includes severe pain, bad injury, a serious illness, or a medical condition that is quickly getting much worse.

+ Who are the doctors participating through the Texas Health Aetna ER Doc app?

Texas Health Aetna has contracted with Acute Care Transitions, LLP (“ACT”) to provide access to emergency medicine physicians in Texas through the app. ACT physicians are board certified or board-eligible emergency physicians who work in the Dallas-Fort Worth metroplex. If you want to learn more about a doctor's background, just ask them when you log into the Texas Health Aetna ER Doc app.

+ What are the doctors' qualifications?

ACT physicians are board certified or board-eligible in emergency medicine and licensed to practice medicine in Texas.

+ Is the Texas Health Aetna ER Doc app the same as a nurse's hotline?

The Texas Health Aetna ER Doc app is not a nurse's hotline. Rather than engaging with nurses, the Texas Health Aetna ER Doc app allows you to connect directly to a doctor about nonemergency issues. The doctor can help answer your questions, may diagnose and treat you, write prescriptions, and even refer you to a specialist.

+ Can a doctor prescribe medication as part of a Texas Health Aetna ER Doc app virtual visit?

Yes, participating physicians have the ability to write prescriptions. If a prescription is written, it will be sent directly to your pharmacy to pick up. Physicians will not prescribe Schedule I or II controlled medications and will not refill prescriptions for Schedule III-V medications taken on a chronic basis. Physicians will also not prescribe medications that treat conditions associated with lifestyle; examples include medications to treat weight loss, smoking, impotence, baldness and the effects of aging, as well as medications that improve mental agility. A current list of DEA controlled substances can be found here.

+ What if I need tests or lab work?

To better diagnose and treat you, your doctor might recommend tests or lab work be completed. If this is the case, they'll refer you to a lab or doctor's office where you can have those tests completed.

+ Is the Texas Health Aetna ER Doc app safe and private?

Click here to view the applicable Privacy Policy.

+ Will I have a record of my Texas Health Aetna ER Doc app visit?

Yes, the Texas Health Aetna ER Doc app maintains a complete record of your online visit, which is available to you for review, at your convenience. You can also share your visit record with anyone you wish to, such as your primary care provider.

+ Do doctors have access to my health information through the Texas Health Aetna ER Doc app?

When you register for the Texas Health Aetna ER Doc app, you will fill out your basic medical history, just like you would for a regular office visit. The doctors who you consult through the app will have access to this information.

+ I need technical assistance getting registered

No problem, just send an email to support@cirrusmd.com.

 

*You should always call 9-1-1 for medical emergencies. A medical emergency is an event that you reasonably believe threatens you or someone else’s life or limb in such a manner that immediate medical care is needed to prevent death or serious impairment of health. A medical emergency includes severe pain, bad injury, a serious illness, or a medical condition that is quickly getting much worse.

The Texas Health Aetna ER Doc App is a healthcare communications platform developed and serviced by CirrusMD Inc. (“CirrusMD”). Texas Health Aetna has contracted with Acute Care Transitions, LLP (“ACT”) to provide access to emergency medicine physicians in Texas through the app. By using the service, members acknowledge an existing and consensual patient-physician relationship between themselves and the physicians.

CirrusMD, ACT and ACT physicians are independent contractors and are neither agents nor employees of Texas Health Aetna, its affiliates or plans administered by Texas Health Aetna.  Provider participation may change without notice.  Texas Health Aetna and its affiliates do not provide care or guarantee access to health services.

Access to the Texas Health Aetna ER Doc application is not included in all plans. To learn whether access to this application is included in your plan, please call the Member Services number on your ID card. The Texas Health Aetna ER Doc app is not available in all states.

Using the Texas Health Aetna ER Doc app does not replace the primary care physician and does not guarantee that a prescription will be written. ACT physicians will not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. ACT physicians reserve the right to deny care for potential misuse of services.

Texas Health Aetna is the brand name used for products and services provided by Texas Health + Aetna Health Insurance Company and Texas Health + Aetna Health Plan Inc. 

Apple, the Apple logo, iPad®, iPod®, iPod touch® and iPhone® are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android and Google Play are trademarks of Google Inc.